MDR Signs TERMS & CONDITIONS
The following Terms and Conditions of Service apply to all products and services provided by UK Window Films Ltd T/A MDR Signs.
All pricing for works assumes that the client be responsible for supplying print-ready artwork (meaning in CMYK colour format, with all text converted to outlines and images embedded) unless otherwise agreed by MDR Signs.
If the client would like MDR Signs to produce artwork then they will subject to an artwork charge relative to the time taken to produce said artwork. Chargeable at £40.00 +VAT per hour of design work.
Logos must be supplied as vectored files in PDF, AI EPS or CDR, if not, a charge of £40.00 +VAT will be added to re-create the logo.
MDR Signs will make every effort to display as accurately as possible any colours used in your project. Colours do vary slightly depending on your computer screen settings, files used (RGB & CMYK) and what material the designs are printed on.
Any extra costs that may arise due to the purchasing of stock photos, typefaces or anything else, will be added to the final invoice.
MDR Signs standard pricing procedure to manufacture graphic materials is exclusive of all artwork charges and copyright ownership unless otherwise stated. All artwork supplied to MDR Signs is done so on the understanding that Copyright is not infringed and suitable image quality is the responsibility of the client.
Any vehicle due to have vinyl graphics applied must be cleaned the morning of drop off. If this is not possible – the day before. Failure to do so will lead to increased application time and incur a cleaning charge of £25.00 +VAT and only the areas being sign written will be cleaned. We are unable to pressure wash vehicles on site, so we can only carry out a dry clean.
When any artwork is produced by MDR Signs and sent as a proof to the client for confirmation. In confirming the proof, the client takes full responsibility for any errors in the artwork including, but not limited to, spelling, typos, incorrect phone numbers, missing letters & low resolution images. Please check the artwork thoroughly, as we cannot be held responsible for any artwork errors once the job has been approved.
Unless otherwise agreed by MDR Signs a single round of revisions to the proof will come free of charge. Multiple proofs will be chargeable at £45.00 +VAT per hour of design work.
PRODUCTION TIMES AND DEADLINES
The standard production time will be 7-10 working days however, the specific production time that any job requires will be outlined at the quoting stage and by agreeing to the quote the client agrees to the deadline outlined by MDR Signs. This lead time commences once the deposit has been received by MDR Signs.
Delivery – (a) Any times quoted for delivery are to date from receipt of a written order and full information enabling us to proceed uninterruptedly; and where, at your request, we agree to make any change in the specification previously agreed, the times shall be adjusted accordingly.
(b) While we shall use all reasonable endeavors to keep to the times quoted we shall not be liable for failure to do so or bare such costs as are incurred.
(c) MDR Signs manufactured goods are subject to our Quality Assurance procedures however the customer is required to check the condition and content of the goods upon delivery. MDR Signs will replace goods at its own cost should any product be defective but cannot be held responsible for any claims for compensation for subsequent delays in work schedules and deliveries, if not immediately notified upon receipt of goods.
Clients will be advised to pay a 50% deposit before work will commence. No work will be started until payment is received by MDR Signs.
The deposit is non-refundable unless otherwise stated by MDR Signs.
Unless otherwise stated, no final files, materials or finished vehicles will be handed over until the remaining balance has been received by MDR Signs.
Payments must be made by online transfer (BACS), cash, card payment or cheque.
If no payment is made within 30 days a 10% charge will be added onto the final invoice.
Cancellations of any projects must be made by email a minimum of 48 hours before the work is to be carried out. If this criteria is not met a 10% cancellation charge shall be added to the final invoice.
Complaints – Any right the client may have to reject our products as not complying with the contract must be exercised within seven days of delivery or, where our quotation provides for application, within twenty eight days of completion and on the expiration of that time such right shall lapse. When products are applied by ourselves we will abide by the manufacturers recommended curing times and base such claim against this.
ACCEPTANCE OF TERMS AND CONDITIONS AND QUOTATION
The placement of an order for any product or service offered by MDR Signs, by email, verbally or in writing, is deemed to be acceptance of the MDR Signs terms and conditions, which are freely available at www.mdrsigns.co.uk.
Guarantee – We shall make good by replacement or, at our option, repair any defect in our products, under proper use and excluding fair wear and tear, arising solely from faults in our materials or workmanship and which appear within the period of twelve calendar months beginning from the date of invoice; provided that in the case of goods not of our manufacture you are entitled only to such benefits as we may be able to recover from the manufacturers thereof.
Liability – (a) Our products, advice and services are sold upon such terms that neither we nor our servants shall be liable in contract tort or otherwise for any personal injury or for any loss or loss of production or damage (howsoever such loss or loss of production or damage is caused) suffered by you or any other person and arising out of or in connection with the design, manufacture, sale, delivery and installation (or failure or delay in delivery or installation), stoppage, repair, or adjustment or the use thereof or services in connection therewith and you shall indemnify us and our servants against any claims on respect of any such injury, loss or loss of production or damage. For the purposes of this clause we contract on our behalf and on behalf of and as Trustees of our servants. All orders and delivery addresses must be confirmed in writing prior to production. Without limiting the generality of the foregoing, we shall not be liable for any loss of profits, increased cost of working, loss of production or any loss or damage to any material in the course of being processed by our products or services.
(b) These Conditions of Sale define the whole of our liabilities and shall exclude and be adopted in place of (1) any condition or warranty implied by statute, common law or trade usage: (2) any other condition or warranty unless it is accepted by MDR Signs in writing signed by, or with the express authority of one of our Director, and (3) any express or implied condition or warranty whether collateral or otherwise.
Law – The contract shall in all respects be construed and operate as an English contract in conformity with English law. MDR Signs are not responsible for any laws outside the United Kingdom controlling the quality, marketing, labelling, safety and use of goods whatsoever arising from or caused directly or indirectly by the goods in our quotations.
MDR Signs reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.